Terms of Service

Last updated: September 23, 2026

These Terms of Service ("Terms") govern your use of the Mimko mobile application ("App", "Service"). By using Mimko, you agree to these Terms.

1. About the Service

Mimko is a family coordination app that helps families manage calendars, lists, chat, documents, and health information. The Service is provided by:

Stooj SRL

Via Alfredo Panzini 71, 09045 Quartu Sant'Elena (CA), Italy

P.IVA: 03932870920

REA: CA - 350185

PEC: stooj.srl@legalmail.it

Email: support@mimko.app

References to "we", "us", or "our" in these Terms refer to Stooj SRL.

2. Account Registration

• You must provide a valid email address to create an account
• You may also sign in with Apple or Google
• You are responsible for maintaining the security of your account
• You must be at least 14 years old to create an account (in accordance with Italian law, D.Lgs. 101/2018, Art. 2-quinquies)
• If you are between 14 and 18 years old, you confirm that your parent or guardian is aware of and consents to your use of the Service
• Parents or guardians create and manage children's profiles within the app

3. Communications

We send the following types of email:

• Transactional emails (sign-in links, security notices, account changes, subscription receipts) — these are part of providing the Service and cannot be unsubscribed from while your account is active
• Onboarding emails — a limited series of educational tips during your first 4 weeks, to help you get started with Mimko. Enabled by default; you can opt out at any time in Settings > Notifications & Email or via the unsubscribe link in any onboarding email
• Marketing emails (product news, feature announcements, upgrade offers) — sent only with your explicit consent, which you can give during registration or later in Settings. You can withdraw consent at any time via the unsubscribe link in any marketing email or in Settings > Notifications & Email

4. Acceptable Use

You agree to:

• Use the Service only for lawful family coordination purposes
• Keep your account credentials secure
• Not share your account with people outside your family
• Not upload illegal, harmful, or offensive content
• Not attempt to access other families' data
• Not reverse engineer, decompile, or modify the App

5. Family Data and Sharing

• When you join a family, all family members can see shared data (events, lists, chat)
• Private events are only visible to their creator
• Lists can be set to limited visibility
• Health information is encrypted and accessible to all family members
• The family owner can export all family data and delete the family account

6. Content and Documents

• You retain ownership of all content you upload (documents, photos, messages)
• You grant us a limited license to store and display your content to provide the Service
• You are responsible for ensuring you have the right to upload any content
• Maximum file size: 10 MB per document
• Supported formats: PDF, DOC, DOCX, JPG, JPEG, PNG, TXT

7. Health Information

• Health profiles are available for children and pets only and are created and managed by admins (Owner and Co-admins)
• This data is encrypted on your device with AES-256-CBC before storage, and Stooj SRL does not access it
• Any admin can add, edit, or delete health data entries for children/pets in the family
• Only the Owner can delete the entire family account and all associated health data
• You are responsible for the accuracy of health information you enter
• Mimko is NOT a medical service — always consult healthcare professionals for medical advice

8. Push Notifications

• The App may send push notifications for events, reminders, chat messages, and updates
• You can control notification preferences in Settings
• New Parent Mode provides gentler notification delivery

9. Subscriptions and Payments

• Mimko may offer a paid subscription tier with additional features
• All payments are processed by Apple (App Store) or Google (Play Store)
• We do not collect or store your payment information
• Subscription management (cancellation, renewal) is handled through your App Store or Play Store account
• Refunds are subject to Apple's or Google's refund policies
• For billing disputes (charges, refunds, payment issues), contact Apple or Google directly through your App Store or Play Store account
• For service-related issues (features, data, account problems), contact us at support@mimko.app

Right of Withdrawal

If you are a consumer in the European Union, you have the right to withdraw from a paid subscription within 14 days of purchase, without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU) and the Italian Codice del Consumo (D.Lgs. 206/2005). To exercise this right, contact us at support@mimko.app or manage your subscription through your App Store or Play Store account.

If you have actively used the paid features during the withdrawal period, we may charge a proportionate amount for the service provided up to the point of withdrawal.

10. Account Deletion and Data Removal

• Family owners can delete the entire family account from Settings
• Deleted accounts enter a 30-day recovery period
• After 30 days, all data is permanently deleted
• Individual members can leave a family at any time
• Any member can request deletion of their personal data (profile, messages they sent, activity) by contacting privacy@mimko.app, in accordance with their GDPR right to erasure. Shared family content (events, lists) may be retained in anonymized form for the remaining family members

11. Service Availability

• We strive to keep the Service available but do not guarantee 100% uptime
• We may perform maintenance that temporarily affects availability
• We may update the App to improve features, fix bugs, or address security issues

12. Intellectual Property

• The Mimko app, its design, code, and branding are our intellectual property
• You may not copy, modify, or distribute the App

13. Limitation of Liability

• We provide the Service with reasonable care and skill. However, we do not guarantee that the Service will be uninterrupted, error-free, or free of defects at all times
• We are not responsible for the accuracy of health information entered and stored by users in the App. This information is created and managed entirely by users; we do not review, verify or validate it, and we do not use it for any purpose other than storing it on your behalf
• To the extent permitted by applicable law, our total liability for any claim arising from or related to the Service is limited to the greater of (a) the amount you paid for the Service in the 12 months preceding the claim, or (b) EUR 50
• Nothing in these Terms excludes or limits our liability for (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation, (c) any liability that cannot be excluded under applicable EU or Italian law, including mandatory consumer protection rights under the Codice del Consumo

14. Termination

• You may stop using the Service at any time by deleting your account
• We may suspend or terminate accounts that violate these Terms
• We will provide reasonable notice before any termination, except in cases of serious violations

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of significant changes through the App. Continued use of the Service after changes constitutes acceptance.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of Italy.

For consumers residing in Italy, the competent court is determined by Italian consumer protection law (foro del consumatore — the court of the consumer's place of residence). For consumers residing in other EU Member States, jurisdiction is determined in accordance with Regulation (EU) No 1215/2012.

Alternative Dispute Resolution

In accordance with EU Regulation 524/2013, you may submit a complaint through the EU Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr

You may also contact us directly at support@mimko.app to resolve any dispute before taking formal action.

17. Contact

For questions about these Terms:

Email: support@mimko.app