Delete Your Account
Last updated: May 1, 2026You can delete your Mimko account and the data associated with it at any time. There are two paths — one inside the app, one by email — and the path that applies depends on whether you are the Owner of a family or a regular member. This page explains how, what gets removed, and what we have to keep.
How to delete your account
From inside the app — if you are the family Owner
1. Open Mimko on your phone
2. Go to Settings → Profile → Delete Account
3. Type DELETE in the confirmation field
4. Tap Delete Account
This wipes the entire family — your account, every adult member, every kid and pet profile, all events, lists, documents, saved places, and chat history attached to that family. The family enters a 30-day recovery window, during which you can write to privacy@mimko.app to undo the deletion. After 30 days the data is removed from active systems.
Only the Owner can delete a family. If you are not the Owner, the same menu shows the Leave Family option instead (see next section).
From inside the app — if you are a regular member or Co-admin
1. Open Mimko on your phone
2. Go to Settings → Profile → Delete Account
3. Tap Leave Family
4. Confirm
This removes you from the family and deletes your user account. The family record remains for the other adults (so the calendar, lists, and chat keep working for them).
By email
If you no longer have access to the app — for example, if you uninstalled it or lost your phone — you can request deletion by email.
Send an email to privacy@mimko.app from the email address tied to your Mimko account, with the subject "Account deletion". We confirm receipt within 2 business days and complete the deletion within 7 days. The effect is the same as the in-app paths above: if you were the Owner of a family, the whole family is deleted (with the same 30-day recovery window); otherwise just your user account.
What gets deleted
When your account is deleted, we remove:
- Your profile — email address, full name, profile photo, language preference
- Your authentication records — sign-in tokens, push notification tokens, secure-storage entries
- Your family membership(s) and the role(s) you held
- Your email-consent log entries and notification preferences
If you were the Owner of a family, the deletion cascades to: the family record, every adult member's family role, every kid and pet profile, every event, every list and list item, every chat message and voice message, every document, every saved place, and every health profile attached to the family. Encrypted health data on those profiles stays encrypted in our backup snapshots until those snapshots roll off — without the family encryption key, the content is unreadable.
If other adults remained in your family when you left or were removed, the family record stays so they can keep using the app. The events, lists, and chat history you contributed to remain visible to them — soft-deleted user records are filtered out of normal queries but the content itself is not retroactively edited.
What we keep
Some data is retained for legal, accounting, or operational reasons even after your account is deleted:
| Data | Why | How long |
|---|
| Subscription and payment records | Required by Apple, Google, and Italian tax authorities | Up to 10 years |
|---|---|---|
| Audit logs of the deletion itself | To demonstrate compliance if asked by authorities | Up to 7 years |
| Aggregated, anonymized usage metrics | Operational improvement; contains no personal identifiers | Indefinitely |
| Encrypted backup snapshots | Disaster recovery (managed by our infrastructure provider) | Up to 30 days |
Subscription cancellation
Deleting your account does not automatically cancel any active App Store or Google Play subscription. Subscriptions are managed by Apple and Google, not by Mimko. To stop billing:
- iOS: Settings → your name → Subscriptions → Mimko+ → Cancel
- Android: Play Store → profile → Payments and subscriptions → Subscriptions → Mimko+ → Cancel
Cancel the subscription before deleting your account if you want to avoid being charged for the next billing period.
Questions
If you have any questions about deletion, or if the in-app or email paths didn't work for any reason, contact us at privacy@mimko.app. We respond to all data-deletion enquiries within 5 business days.
Contact
Stooj SRLVia Alfredo Panzini 71, 09045 Quartu Sant'Elena (CA), Italy
Email: privacy@mimko.app
PEC: stooj.srl@legalmail.it